Customer support

In partnership with sector professionals, Softline is able to support the customer in all phases of collection, from the ordinary to the compulsory one. Based on proven procedures, ways are proposed which drastically reduce time and costs to implement the various phases:

• Issuance of notices with or without registered letter based on the debtor’s rating

• Reminders “reinforced” (as an alternative to investigations and formal notice)

• Injunctions

• Debt reminder communication (pursuant to Legislative Decree 70)

• Prior notification of administrative detention

• Administrative stop registration

• Third party out-of-court investigation

• Distraint to third parties

Digitization of all the documentation produced

For all the phases the reports of the collections are managed and the debtor’s file is created with the digitization of all the documentation produced and received.

The procedures are integrated into the Wintarif software for the management of the tax both of a tax nature and as fee. Every information is accessible, with different profiles, both to the Municipality and to the debtor who can also make the payment directly from the Web portal and from the App made available for consultation, payments, request for services / interventions, employment reports and installments.